Retention Partner
Upgrade your in-house team and take your comms to the next level
YOUR NEW
We Handle Everything​
​
Complete CRM management, from strategy to creatives to execution (and more)
.png){kind=small}
No Passing The Buck
We’re a small, super specialised team - which means no palming work off down the chain
.png){kind=small}
More Than Just Sales
$$$? Yep. But we also create advocates, do research and build proper communities
What Clients Say
“It was an absolute pleasure working with Dom and his team. They built a cohesive communications strategy to serve our customer needs whilst aiding our KPI targets, and took care of all the execution.”
BEN TAYLOR
Founder of Roam
Elevate Your CRM
THE FACTION METHOD
With our data driven, cutting edge retention system
ELEMENT 1
Deep Research
Using our special blend of zero party data and purchasing behaviour analysis, we’ll build a detailed picture of your customers and what cohorts they fit into.
ELEMENT 2
Targeted Comms
We’ll map out your customer journeys, set up innovative, personalised automations, and create original creatives that stand out from the crowd.
ELEMENT 3
Fine Tuning
From monthly analysis to A/B testing and flow editing, we’ll make sure your account is optimised to the nth degree. Because no retention strategy is ever finished.
.png)
.png)
Insights & Guides
THE BLOG
Look through our blog for game-changing ideas on how to boost retention
